Privacy Policy

This Privacy Policy describes how sorellaveganeats.ca uses and disclosures of your information when you visit or make a purchase from the site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: Shared with our processor Wix platform.

 

Order information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

  • Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for delivery, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services, to create aggregated statistical data, which we or Wix platform may use to provide or improve our respective services

  • Source of collection: Collected from you.

  • Disclosure for a business purpose: Shared with our processor Wix platform.

 

Customer support information​

  • Purpose of collection: To provide customer support.

  • Source of collection: Collected from you.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. 

Payment

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Cookies

XSRF-TOKEN

- Used for security reasons

hs

- Used for security reasons

svSession

Used in connection with user login

SSR-caching

- Used to indicate the system from which the site was rendered

_wixCIDX

Used for system monitoring/debugging

_wix_browser_sess

- Used for system monitoring/debugging

consent-policy

- Used for cookie banner parameters

smSession

- Used to identify logged in site members

TS*

- Used for security and anti-fraud reasons

bSession

- Used for system effectiveness measurement

fedops.logger.sessionId

Used for stability/effectiveness measurement

wixLanguage

- Used on multilingual websites to save user language preference

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

 

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as All About Cookies

Contact

For more information, if you have any questions or if you would like to make a complaint, please contact us by email at info@sorellaveganeats.ca